Cheshire Intranet
Service Design Course 2008
"Since 2005, a number of Cheshire staff have attended the “Optimal Individualised Service Design” course presented by Dr Michael Kendrick. I think its fair to say that what people have learned on this unique course has played a key role in how this organisation has changed over the last 2-3 years. In particular, the course has helped us focus on the issues around individualised services and the challenges which this approach poses for traditional residential services. As a result, a number of people using our services have directly benefited from this learning through better living arrangements.
Recently, Michael has conducted a review of our Lifestyle Project in the Barrett Cheshire House and partly as a result of his feedback, we have asked Michael to present a special version of his course for Cheshire staff in September/October this year. This course provides a great opportunity for another group of committed staff to hear, learn and practice individualised service planning – something which is key to the success of our planned developments in the Barrett and other services over the next 2 years."
Course Outline
- Course Outline (.pdf 75kb) 19/8/2008
Service Design Course Readings
- Service Design Course Reading (.pdf 147kb) 9/7/2006
- Personal Leadership and Quality (.pdf 49kb)9/1/2006
- Advocacy & Integrity (.pdf 62kb) 9/1/2006
- Family Support Paper 2 (.pdf 79kb) 9/1/2006
- Reducing Fears about Advocacy (.pdf 39kb) 9/1/2006
- Guidance (Behaviour Challenge) (.pdf 73kb) 9/1/2006
- Individual Contribution (.pdf 55kb) 9/1/2006
- Struggle (.pdf 55kb) 9/1/2006
- People Make a Difference (.pdf 230kb) 9/1/2006
- Some Reasons Why (.pdf 57kb) 9/1/2006
- Social Role Valorization Theory (.pdf 69kb) 9/1/2006
- Advocacy Imagining (.pdf 35kb) 9/1/2006
- An Ethic of Modesty (.pdf 28kb) 9/1/2006
- Assumptions and Personal Planning (.pdf 51kb) 9/1/2006
- Cautions Concerning PCP (.pdf 46kb) 9/7/2006
- Discerning Empowerment Levels (.pdf 34kb) 9/7/2006
- Formal Individualisation (.pdf 31kb) 9/7/2006
- Leadership Challenge of Service Quality (.pdf 89kb) 9/7/2006
- Personal Integrity Right Relationships (.pdf 41kb) 9/7/2006
- Life Giving Assumptions (.pdf 64kb) 9/7/2006
- Some Broad Strategies (.pdf 27kb)9/7/2006
- Some Initial Thoughts Right Relationships (.pdf 53kb) 9/7/2006
- Advocacy Authority (.pdf 38kb)9/7/2006
- The Next Generation (.pdf 82kb) 9/7/2006
- Thirty Elements Service Quality (.pdf 29kb) 9/7/2006
- When People Matter More (.pdf 85kb) 9/7/2006
- Quality Strengthening and Evaluation (.pdf 56kb) 9/7/2006
- Being Somewhat Person Centered (.pdf 48kb) 19/8/2008
- How Genuinely Supportive Persons, Agencies And Systems Can Enable People To Have Real Homes Of Their Own (.pdf 138kb) 19/8/2008
- False Realism And The Unexplored Potential In People’s Lives (.pdf 25kb) 19/8/2008
- Organisational And Systems Investments Within Services That Can Stimulate Beneficial Innovations (.pdf 84kb) 19/8/2008
- Key Initial Decisions Community Agencies Need To Make If They Are To Individualize Supports (.pdf 76kb) 19/8/2008
- Leadership, Alliances and Change (.pdf 68kb) 19/8/2008
- The Ways That People Can Make A Difference (.pdf 217kb) 19/8/2008
- Promoting Self-Direction and Consumer Control in Home-and Community-Based Service Systems (.pdf 201kb) 19/8/2008
- The Challenges of Authentically Getting What People Actually Need On A Person-By-Person Basis (.pdf 81kb) 19/8/2008
